Outage Update 12-4-2023
Tellerance, our network provider, has finished completing all necessary repairs. They are working on opening up access to our system and home banking.
No member information was impacted, and your accounts are safe.
We understand the inconvenience this outage has caused our members. Due to this we are offering the following assistance
*All overdraft fees waived during the outage period
* Loan payments that were due during the outage will not be assessed a late fee
Once again we regret the inconvenience this outage has caused and want to assure you that your accounts are secure and insured up to $250,000.00 by the NCUA.
This was a nation-wide outage that impacted multiple credit unions.
Please contact kflory@questacreditunion.org or pgarcia@questacreditunion.org for any questions.
Call our 24 Hour Phone Lines
- Activate Debit Card or Change PIN call 855-726-4885
- Lost or Stolen Card call 888-263-3370
- For Balance inquires or Account Transfers Call 575-586-3190
If our debit card company needs to verify a transaction it will either be in the form of a text or email. This is where they will come from.
Emails will come from FraudServiceCenter@Questacreditunion.org
Text Messages: Short code 86975 *This is where the text messages will come from and will show the beginning of the message below
FreeMsg: (Questa Credit Union) Fraud Ctr. 8559611602:
These are messages from us and are safe to answer.
Welcome
We believe in developing and maintaining a long-term relationship with our members and helping them achieve their financial goals
About Credit Union
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Office Hours
24 Hour Telephone Banking
575-586-3190
Fax 575-586-9201
Main Office
Monday— Friday 9:00am - 5:00pm
2433 HWY 522
Questa, NM 87556
Call Us at: (575) 586-0423
Lost Card call 1-800-523-4175
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