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Account Services

Update as of 11-29-2023 4:35 pm  We have been informed that the Cloud provider has received the necessary equipment to do the repairs and is currently working on restoring services.  They were unable to give us an ETA at this time.

Dear Member,

Our Cloud IT provider is having connectivity issues. What this means for us is that we do not have access to view your accounts and you do not have access on the app to view them.

What we can do:

• Cash withdrawals.
• Cash checks.
• Since deposits cannot be taken, we will:
  • Clear all checks and debit card purchases
  • Refund all NSF charges
• Direct Deposit Payroll:
  • We can log into a separate system and see the amount of your deposit
  • We can give you a cash draw for this amount.

We will be passing along any updates that the Cloud provider gives us.

Thank you in advance for your understanding as we deal with this difficult issue.

Please keep in mind this is a nation-wide outage that is impacting many credit unions.

We have always been here for our members and we will continue to work with you. Please contact us and we will help you to the best of our ability.

kflory@questacreditunion.org

pgarcia@questacreditunion.org

Call our 24 Hour Phone Lines

• Activate Debit Card or Change PIN call 855-726-4885
• Lost or Stolen Card call 888-263-3370

• For Balance inquires or Account Transfers Call 575-586-3190

If our debit card company needs to verify a transaction it will either be in the form of  a text or email.  This is where they will come from.

Emails will come from FraudServiceCenter@Questacreditunion.org

Text Messages: Short code 86975 *This is where the text messages will come from and will show the beginning of the message below

FreeMsg: (Questa Credit Union) Fraud Ctr. 8559611602:

These are messages from us and are safe to answer. 

Welcome

We believe in developing and maintaining a long-term relationship with our members and helping them achieve their financial goals
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